fgy99's Privacy Policy

fgy99 ("we", "our", "platform") operates a trusted online casino and betting service for users in Bangladesh. This privacy policy describes what information we collect when you visit our website fgy99.cam, create an account, or use any of our services, how that information is used, and what measures we take to protect your information.

By using our platform, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our services. For any questions, contact us via our 24/7 live chat support or by email.

This privacy policy applies together with the Terms and Conditions and Responsible Gaming policy. Our services are for persons aged 21 and above only.

fgy99 collects user information in various ways. The information is presented below by category according to its nature and the method of collection:

2.1 Information Provided at Registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Currency preference (Bangladeshi Taka / BDT)
• Details of documents required for identity verification

2.2 Identity Verification (KYC) Information

To ensure the security of financial transactions and to prevent fraud, we may request additional information for identity verification in certain situations, such as:

• Copy of National Identity Card (NID) or passport
• Proof of residence document
• Proof of ownership of payment method (bKash, Nagad, Rocket or Upay account details)

2.3 Automatically Collected Information

• IP address and device type
• Browser type and version
• Cookie and session data
• Time and duration of site access
• Log data of pages visited
• Gaming activity and transaction history

2.4 Financial Transaction Information

• Deposit and withdrawal amounts and times
• Details of payment methods used
• Transaction identification numbers

fgy99 uses collected information only for defined legitimate purposes. We use your information to:

• Manage your account: To create, verify, and keep your account active.
• Provide services: To ensure gaming services, betting, deposit and withdrawal processing.
• Ensure security: To prevent fraud, money laundering, and unauthorized access.
• Manage bonuses and promotions: To provide welcome bonuses, cashback, and VIP benefits.
• Customer support: To resolve your issues and answer your questions.
• Apply responsible gaming: To help monitor your gaming behaviour and set limits.
• Meet legal obligations: To comply with applicable laws and regulations.
• Improve services: To analyse user experience and improve the platform.
• Communication: To send important updates, security alerts, and account-related notifications.

Cookies and similar tracking technologies are used on the fgy99 website. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for core functionality.
• Functional cookies: Used to remember your preferences (language, layout).
• Analytical cookies: Used to collect statistics on site usage.
• Security cookies: Used to detect fraud and ensure secure transactions.

4.2 Cookie Control

It is possible to disable cookies through your browser settings, however doing so may limit some functionality of the site. Without essential cookies, the core services of the site may not work properly.

fgy99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following situations:

5.1 Service Provider Partners

We work with trusted technology and payment providers to operate our platform. These partners only have access to the information necessary for them to provide their services and are bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to authorities if needed to comply with a court order, government directive, or applicable law. In such cases we will only provide the information that is legally required.

5.3 Fraud Prevention

Limited information may be shared with security service providers to detect and prevent fraud.

5.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases we will provide users with advance notice.

fgy99 follows industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password Hashing: Passwords are never stored in plain text; strong hashing algorithms are used.
• Access Control: Only authorised staff can access user information on a need-to-know basis.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.
• Firewall Protection: Advanced network firewalls prevent unauthorised access.

While we strive to ensure the highest level of security, transmitting information over the internet is not entirely risk-free. Use a strong password for your account security and do not share it with anyone.

fgy99 does not retain your personal information longer than necessary. Retention periods are as follows:

• Active account information: For the entire duration the account remains active.
• Transaction records: As required by applicable law, a minimum of 5 years from the date of the last transaction.
• KYC documents: At least 5 years after account closure due to legal obligations.
• Communication logs: Customer service related communications for up to 2 years.
• Closed accounts: Data is deleted after the account closure and once the prescribed legal retention period has ended.

fgy99 gives the highest importance to your rights regarding your information. You have the following rights:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. We will fulfil this request within 30 days.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can contact us to have it corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

In special circumstances you may apply to restrict the processing of your information.

8.5 Right to Opt Out of Marketing Communications

You may opt out of our promotional emails or notifications at any time. It may not be possible to stop essential account-related notifications.

To exercise these rights, contact us via live chat or email at [email protected].

fgy99's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. Date of birth is verified at registration and proof of age documents may be requested in cases of doubt.

If we are informed that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

fgy99's servers and technology infrastructure may be located in various places. Even if your information is transferred outside Bangladesh, we ensure that it receives the same level of protection described in this privacy policy. All data is transferred via SSL encryption.

fgy99 may update this privacy policy from time to time. For significant changes, we will:

• Publish a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of this page.

Continuing to use the platform after changes are made will be considered as your agreement to the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali available directly.
• Email: [email protected]

We generally aim to respond to all privacy-related requests within 48 hours. For urgent matters, contact us directly via live chat.